general terms and conditions of sale

Article 1: Booking your holiday and entering into the contract

Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our internal rules.This summer, arrivals are possible on Fridays, Saturdays, and Sundays. The site is currently being updated. If you cannot see availability for accommodations, you should contact the campsite directly to make a reservation.

1.1 – Booking Terms and Conditions:

Your booking can be made:

• By phone at +33 (0)4.67.94.79.46
• By email: contact@camping-latama.com
• Online: www.camping-latama.com

All rentals (accommodation or pitch) are nominative and non-transferable.

Your booking becomes firm and final upon payment of a deposit equal to 25% of the total stay cost, along with booking fees and cancellation insurance (if chosen).

The rental is only effective with our approval and after full payment of the stay and booking fees.

Names, surnames, and ages of all participants must be provided no later than arrival. Any changes must be notified in writing.

For rental accommodation: The number of occupants must not exceed the specified capacity (including infants). Otherwise, access may be denied without refund.

Camping tents or other installations are prohibited on rental accommodation plots.

For camping pitches: A maximum of 6 people is allowed per pitch.

1.2 – Payment Conditions

For reservations made more than 30 days before the start of the stay, a deposit of 25% of the total amount of booked services must be paid, along with the booking fees (non-refundable – see pricing grid).

The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays.

For reservations made less than 30 days before the start of the stay, full payment must be made at the time of booking.

1.3 – Minors

Minors not accompanied by a direct parent or legal guardian are not allowed.

Participants’ ages will be checked upon arrival. Failure to comply with this rule will result in the cancellation of the reservation, with no refund issued. No exceptions will be made.

1.4 – Groups

Legal provisions regarding the right of withdrawal for distance selling, as outlined in the Consumer Code, do not apply to tourist services (Article L.121-20-4 of the Consumer Code). Therefore, for any booking made at the campsite, the customer does not benefit from any right of withdrawal.

1.5 – Withdrawal Period

Each reservation incurs a booking fee (see the pricing grid) regardless of the duration of the stay.

Article 2: Pricing

2.1 – Booking Fees

Cottage Parks reserves the right to organize promotional events in compliance with applicable regulations. The rates applied during these events are only valid according to the specific sales conditions for these events and cannot be granted for sales made outside of them. These promotions are never retroactive or valid after the offer’s expiration date.

2.2 – Promotional Price Reductions

2.2.1 – Payment for Your Stay

2.2.2 – Payment Methods

We do not accept checks for on-site payments, but they are accepted up to one month before arrival.

Payment Guarantee: This applies only to bookings made 30 days before arrival for those wishing to pay by ANCV or cash. A payment guarantee (PLBS) for the full amount will be requested by phone. This guarantee serves as proof of payment and will be charged in full in case of no-show.

2.2.3 – Taxes
Any changes in VAT rates or tourist taxes between the time the prices were set and the invoicing of the stay will result in a change to the total cost.

For group reservations, please contact us by email at contact@camping-latama.com. After reviewing the request, Camping La Tamarissière reserves the right to accept or decline it.

2.3 – Included / Not Included

Our prices include accommodation, access to the water park, water consumption, electricity, necessary equipment for the number of people corresponding to the chosen accommodation type (excluding additional persons), one vehicle per pitch, and access to free activities and entertainment.

Our prices do not include: additional vehicles (motorbike, trailer, second vehicle…), extra installations (second tent or camper vehicle…), additional persons, pets, daily visitors, cancellation insurance, booking fees, contributions to the tourist tax, and waste collection. Additional services such as bed linen, towels, baby kits are also available at an extra cost (see price list).

Article 3: Cancellation of the Stay

3.1 – Cancellation Insurance

The cancellation guarantee is optional and payable in addition to the rental, along with the deposit. If you subscribe to the optional Cancellation Guarantee (see price list), you are guaranteed:

• The refund of the amounts paid, excluding the Booking Fees and Cancellation Guarantee.

The cancellation guarantee covers 100% of the stay cost if the cancellation occurs more than 7 days before the start of the stay, and 75% if it occurs within the 7 days before the stay.

The guarantee applies if the impediment concerns the client, their spouse, the persons designated on the rental agreement, their ascendants or descendants or those of their spouse, and is caused by one of the following reasons:

• Death, illness not known at the time of booking, or an accident occurring after booking;
• Death of the client’s ascendants or descendants: siblings, sons-in-law, daughters-in-law, etc.;
• A summons for an administrative, judicial, military duty, or as a juror in court;
• The impediment justified by dismissal, refusal of vacation by the employer, a job transfer for the client or their spouse, or the bankruptcy of the company where the client is the manager.

The guarantee, in case of illness or accident, must, to be effective, be supported by a medical prescription dated less than a month before the arrival date.

Any cancellation must BE NOTIFIED IN WRITING to the person responsible for your stay.

To benefit from the cancellation guarantee, you must inform the campsite of the reason for the cancellation 7 days before your arrival (except in case of death).

You have a period of 10 days, starting from the date of cancellation, to provide the necessary signed and dated proof (medical certificate, death certificate, or employer’s certificate, depending on the case).

Once all the necessary documents are received and validated, the refund will be processed within 1 month.

In the event of a cancellation, Cottage Parks will apply the following conditions:

• Any reservation not paid 30 days before the arrival is automatically canceled without any further notice from us, and no refunds or compensation will be given.
• If the balance payment check is rejected by the bank, and no resolution is made within 48 hours, the reservation will be automatically canceled, with no refunds or compensation.
• In case of cancellation, we will retain 100% of the total stay amount. Any cancellation must be notified by email to contact@camping-latama.com.
• If you do not show up and provide no information, your accommodation will no longer be considered available after midnight. In this case, we will keep 100% of the amount of your stay.
• If there is a reduction in the length of stay for any reason, Cottage Parks will not refund the amounts corresponding to the reduction of the stay.
• These terms do not apply if the guest demonstrates a case of force majeure according to Article 1148 of the Civil Code.

Note: COVID-19, being classified as a global pandemic since March 11, 2020, is no longer considered an unforeseen or unexpected event. Therefore, COVID-19 is no longer included in the cancellation policy related to force majeure cases.

Article 4 – Course of the Stay

4.1 – Arrivals and Departures

• Rental: Arrivals from 5:00 PM, departures before 10:00 AM.
• Camping Pitch: Arrivals from 2:00 PM, departures before 11:00 AM.
• Pitches with Private Sanitary: Arrivals from 3:00 PM, departures before 11:00 AM.
  Late departures incur an additional night charge.

4.2 – Deposit

A deposit is required upon arrival, either by credit card (blocked funds) or cash (no checks).

• €100 for pitches with private sanitary
• €300 for rentals
• €600 for tribe cottages
  Online deposit via Swikly is available.

The deposit will be refunded within 48 to 72 hours after your departure, following a check of the accommodation’s cleanliness and the absence of damage (excluding breakages, theft, or unemptied trash). If any damage is found or if cleaning is insufficient, additional charges will be deducted from your deposit. You will be notified by email before any deductions are made.

An appointment must be scheduled with the reception for an inventory check on the day of departure if:

• You deposited a cash deposit.
• You have a pet with you.

A further deposit may be requested for any special services.

As required by law, every guest agrees to follow the campsite’s internal rules, which are registered with the local prefecture, posted at reception, and available upon request.

Inventory Check
Camping La Clape Village makes every effort to welcome its guests under the best possible conditions. However, upon arrival, you are requested to check the inventory (QR Code available in your accommodation) and the general condition of your lodging. If you notice any discrepancies, inform the reception by email within 24 hours, including photos if necessary: contact@camping-latama.com. After this period, guests confirm the accuracy of the inventory and accommodation’s condition. This will allow the reception to intervene if necessary and avoid any disputes regarding the return of your deposit after departure.

4.4 – Our Accommodations & Facilities

Due to varying accommodations and facilities, there may be differences in layout, age, and decor. Any specific requests regarding orientation or location are considered an additional paid service (“location choice option,” see price list). If you do not select this option during booking, we will try to meet your preferences, but it’s not a contractual guarantee. We are not responsible for disruptions caused by repairs, external events, or temporary facility closures (such as playgrounds or pools) due to technical issues.

4.5 – Cleaning

Guests are required to clean their accommodation at the end of their stay, except for Pool and Tribu Pool types, where cleaning is included. The procedure is outlined in the accommodation. If you prefer not to clean, you may choose the “cleaning package” for an additional fee. The cleaning fee depends on the type of accommodation (see price list). If the cleaning package is chosen on the day of departure, a surcharge will apply. You must empty the trash, wash used dishes, and dispose of personal waste. Failure to follow the cleaning procedure will result in a higher cleaning fee, charged to your deposit (see price list).

4.6 – Quiet Hours

Quiet and silence are expected at Camping La Tamarissière between 11:00 PM and 7:00 AM (midnight to 7:00 AM during high season). Failure to comply with this rule will result in the cancellation of the reservation, with no refund. No exceptions will be made.

4.7 – Rental Insurance

Clients should check with their insurance provider to ensure they have vacation coverage under their home insurance policy. If not, renters must be insured against risks like accidents, theft, loss, or damage to personal property. Clients must provide proof of insurance when requested, including for bicycle rentals.

Article 5 – Liability

Camping La Tamarissière is not responsible for damages to guests’ property caused by their own actions. Civil liability insurance is mandatory for camping equipment. The camping site is not liable for personal belongings left behind in accommodations.

Article 6 – Complaints

Any complaints regarding a stay should be sent via email to sav@cottageparks.fr within 15 days after the stay. If there is no response within 30 days, the customer may send a registered letter to Cottageparks Méditerranée. If no satisfactory response is received within 60 days, the customer can contact the mediator at Société de médiation professionnelle, Bordeaux. Negative or abusive comments made online before filing a formal complaint will not be eligible for compensation.

Article 7 – Applicable Law

These terms are governed by French law. Any disputes are subject to the jurisdiction of the Tribunal de grande instance or the commercial court of Béziers.

Article 8 – Data Protection

Personal data collected during booking is stored in the CRM E-season system by Séquoïa-soft. Data will be kept for 5 years and can be used for promotion. You can request access, correction, deletion, or restriction of data by contacting the data protection officer at dpo@cottageparks.fr.

This summer, arrivals are possible on Fridays, Saturdays, and Sundays. The site is currently being updated. If you cannot see availability for accommodations, you should contact the campsite directly to make a reservation.