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Camping La Tamarissière is OPEN from 29 March to 13 October 2024. Book your eco-chic holiday!
Camping La Tamarissière is OPEN from 29 March to 13 October 2024. Book your eco-chic holiday!
Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our internal rules.
All rentals (accommodation or pitches) are non-transferable.
Your booking becomes firm and definitive once you have paid a deposit of 25% of the total cost of your stay, plus booking fees and cancellation insurance (if you have chosen this option).
The rental becomes effective only with our agreement and after receipt of the total amount of the stay and the booking fees.
1st case: you pay the deposit and/or the balance of the cost of the holiday by credit card when you register by telephone or online.
2nd case: you use another method of payment: on receipt of your holiday option contract, you will have a period of time defined in your option contract to send us your payment and thus confirm your booking. After this deadline, your booking request will be automatically cancelled.
The balance must be paid 1 month before arrival. If this deadline is not met, the booking will be cancelled and the deposit already paid will be retained.
The surnames, first names and ages of all participants must be given on arrival at the latest. All changes to your booking must be notified IN WRITING.
We remind you that any request for a specific orientation or situation is an additional service for which there is a charge: “pitch choice option” (see price list). When you make your reservation, if you do not choose this option, you can specify a pitch that corresponds to your expectations, and we will do our utmost to satisfy you. However, this does not constitute a contractual guarantee.
For bookings for rental accommodation: For safety and insurance reasons, the number of occupants may not exceed the capacity laid down for each type of accommodation (including newborn babies). Otherwise, on arrival, the campsite reserves the right to refuse access to the accommodation without refund or financial compensation.
Tents or other installations are not permitted on the plot of your rental accommodation.
For bookings made more than 30 days before the start of the holiday, a deposit of 25% of the amount of the services booked must be paid, as well as the booking fee (non-refundable – see price list).
The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays.
For bookings made less than 30 days before the start of the holiday, full payment must be made at the time of booking.
We do not accept cheques for payment of stays on site; they are accepted no later than one month before arrival.
Any subsequent change in the applicable VAT rate between the time the rates were determined and the time the holiday was invoiced will result in a corresponding change in the price including VAT.
The cancellation guarantee is optional and payable in addition to the rental price at the same time as the deposit (see price list).
Our prices include accommodation, access to the aquatic centre, water consumption, electricity, the necessary equipment for the number of people corresponding to the chosen category of accommodation (excluding extra people), one vehicle per pitch and access to entertainment and activities for which there is no charge.
For camping pitch bookings, a maximum of 6 people are accepted on the pitch.
Our prices do not include additional vehicles (motorbike, trailer, second vehicle, etc.), additional installations (second tent or converted vehicle, etc.) on pitches, an additional person, animals, daily visitors, cancellation guarantee, administration fees, tourist tax and household waste. Additional services are also available at extra cost: bed and bathroom linen, baby kit, etc. (see price list).
In the absence of any information from you, your accommodation will no longer be considered available from midnight on the day of your scheduled arrival.
Minors not accompanied by a parent or legal guardian are not admitted. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.
The legal provisions relating to the right of withdrawal in the event of distance selling as set out in the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code). Therefore, for any order for a stay with the campsite, the customer has no right of withdrawal.
A booking fee will be charged for each reservation (see price list), regardless of the length of stay.
Cottage Parks reserves the right to organise promotional offers in accordance with current regulations. The rates applied as part of these operations are only valid according to the specific conditions of sale linked to these operations and cannot be granted for sales made outside of these operations. Under no circumstances may these promotions be applied retroactively or be valid after the date on which the offer expires.
In the event of cancellation of a stay, Cottage Parks will apply the following conditions:
– Any reservation not paid 30 days before the arrival of the tenant is considered as automatically cancelled, without further reminder from us and without refund of deposits or compensation to the tenant.
– In the event of the balance payment cheque being rejected by the bank, and if you do not rectify the situation within 48 hours, the booking will be automatically cancelled, without any refund of the deposit or compensation to the tenant.
– In the event of cancellation, we will retain 100% of the total cost of your stay. All cancellations must be notified by e-mail to contact@camping-latama.com
– If you do not show up on the day of your reservation, and without any information from you, your accommodation will no longer be considered available after midnight. In this case, we will retain 100% of the cost of your stay.
– In the event of a reduction in your stay for any reason whatsoever, Cottage Parks will under no circumstances be obliged to reimburse the hirer for the sums corresponding to this reduction.
– These provisions will not apply if the Hirer demonstrates that he/she is in a case of force majeure within the meaning of article 1148 of the Civil Code.
NB: As COVID-19 has been listed as a worldwide pandemic since 11 March 2020, these consequences are no longer unforeseeable or unexpected. As a result, COVID-19 no longer falls within the scope of the cancellation policy relating to force majeure.
If you take out the optional Cancellation Guarantee (see price list), you are guaranteed :
– reimbursement of the sums paid, excluding administrative costs and Cancellation Guarantee.
The Cancellation Guarantee covers 100% of the cost of the holiday if the cancellation is made more than 7 days before the start of the holiday, and 75% if it is made within 7 days of the start of the holiday.
– a pro rata refund of the rental price, excluding administration costs, Cancellation Guarantee and cleaning costs, if you have to leave the rented accommodation before the scheduled expiry date.
The guarantee applies if the customer, his or her spouse, the persons named on the rental contract, his or her ascendants or descendants or those of his or her spouse, are prevented from leaving by one of the following causes alone:
– Death, an illness unknown at the time of booking the holiday or an accident occurring after the holiday has been booked;
– Death of the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law, etc.
– A summons from an administrative, judicial or military authority or as a juror.
– Impediment justified by redundancy, refusal of leave by the employer, transfer of the customer or his/her spouse, or bankruptcy of the company of which the customer is manager.
To be effective, the guarantee in the event of illness or accident must be justified by a medical prescription dated less than one month before the date of arrival.
All cancellations MUST be notified in writing to the manager of your accommodation.
To benefit from the cancellation guarantee, you must inform the campsite of the reason for cancellation 24 hours before your arrival.
You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical certificate, death certificate or employer’s certificate, as appropriate.
Once all the necessary supporting documents have been received and validated, reimbursement will be made within 1 month.
As required by law, all customers must adhere to our house rules, which have been filed with the prefecture and are displayed in our reception area. A copy is available on request.
In rental accommodation: arrivals are from 5.00 p.m., departures before 10.00 a.m.
An “early arrival” option is available at extra cost, if you wish to be able to access your accommodation before 5 p.m. (see price list).
– In the case of an early arrival option, we guarantee you access to your accommodation before 12.00 pm. However, no precise time can be given. This depends on a number of factors: availability of the accommodation beforehand, departure time of previous tenants, number of early arrivals requested on the same day, staff available, etc.
– To be applicable, the early arrival option must be requested and paid for at least 7 days before the start of your stay, subject to availability.
If you wish to stay in your accommodation after 10 a.m. on the day of your departure, we offer a “late check-out” option at an additional cost (see price list).
– In the case of a late check-out option, your accommodation must be vacated by 1.00 pm if you have not taken out the “cleaning package” option and you do the cleaning yourself; by 12 noon if you have also chosen the cleaning option. Subject to availability.
Pitches: arrivals from 2pm, departures before 12pm.
Pitches with private sanitary facilities: arrivals from 3pm, departures before 12pm.
If your accommodation or pitch is not vacated at the time indicated, a late departure charge will be added to your deposit.
On the day of your arrival, you will be asked to pay a deposit by credit card imprint (blocked on your account but not debited) or in cash. No cheques will be accepted. 30€ for bare pitches, 100€ for pitches with private sanitary facilities, 300€ for rental accommodation and 600€ for tribal cottages.
The deposit can also be deposited online, before your arrival, using the Swikly link received by e-mail. There is a charge for this service (see price list).
In the event of late arrival after our Reception has closed, and so that your keys can be handed over to you, it is necessary to deposit your security deposit before your arrival. This can be done via the Swikly link received by email or by telephone to Reception by credit card.
The deposit will be returned to you within 48 to 72 hours of your departure, after checking that the accommodation is clean and undamaged (breakages other than crockery, theft, rubbish not thrown out, etc.). If any damage is found or if the accommodation has not been cleaned properly, a charge will be made against your deposit. Before any charges are made, we will notify you by email and then deduct the sums required to restore the rental property.
If you have left a cash deposit, you will need to make an appointment with Reception for an inventory of fixtures on the day of your departure. The deposit can then be returned to you on the same day.
If you fail to comply with the cleanliness/cleaning procedure indicated in your accommodation, you will be billed for an increased cleaning fee, which will be deducted from your deposit (see price list).
Out of respect for our cleaning teams, the cleaning charge does not exempt you from emptying the bins in your accommodation, washing the crockery you have used and collecting all your personal waste.
An additional deposit may be required for any other special service.
Camping La Tamarissière makes every effort to welcome its holidaymakers in the best possible conditions. However, on your arrival, we would ask you to check the inventory (QR Code in your accommodation) and the general condition of your accommodation. If you notice any anomalies, please inform the campsite reception by email within 24 hours, adding photos if necessary: contact@camping-latama.com
After this time, holidaymakers acknowledge that the inventory and accommodation are in order. This will enable Reception to intervene as soon as possible if necessary, but also to avoid any dispute over the return of your deposit after your departure.
End-of-stay cleaning must be carried out by guests, except for Pool and Tribu Pool accommodation where cleaning is included. You will be reminded of the procedure in your accommodation.
If you do not wish to do the cleaning yourself, you can choose the “cleaning package” option at an additional cost. The price of the cleaning package depends on the type of accommodation rented, see price list. If the cleaning package is taken out on the day of your departure, a surcharge will be applied.
Out of respect for our cleaning teams, the cleaning package does not exempt you from emptying the rubbish bins in your accommodation, washing used crockery and collecting all your personal waste.
If you fail to comply with the cleanliness/cleaning procedure indicated in your accommodation, you will be charged an additional cleaning fee, which will be deducted from your deposit (see price list).
Calm and silence are required at Camping La Tamarissière between 11.00 pm and 7.00 am (between midnight and 7.00 am in high season).
As a reminder, minors who are not accompanied by an ascending parent or legal guardian are not admitted to Camping La Tamarissière. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.
Customers should check with their insurance company that they have a holiday extension as part of their home insurance policy and its terms and conditions of cover. If this is not the case, the tenant must insure against the risks inherent in his occupation. These include accident, theft, loss and damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). They must also take out insurance to cover any damage they or those accompanying them may cause to the rented accommodation or the campsite. Customers must provide proof of their insurance cover on first request. When hiring or lending bicycles, customers are required to take out insurance against theft, loss or damage.
The campsite declines all responsibility for damage to the camper/caravanner’s equipment caused by the camper/caravanner himself/herself; civil liability insurance for the equipment is compulsory.
We would also like to remind you that the campsite and Cottage Parks cannot be held responsible if personal belongings are left inside your rental accommodation when you leave.
Any complaint concerning a stay must be sent by e-mail to sav@cottageparks.fr. To be taken into account, this complaint must reach Cottageparks Méditerranée at the latest 15 days after the end of the services.
If there is no response within 30 days, the customer may send their complaint by registered letter with acknowledgement of receipt to Cottageparks Méditerranée, quality department.
In the absence of a satisfactory response or in the absence of a response within 60 days, the customer may refer the matter to the mediator: Société de médiation professionnelle 24 rue Albert de Mun, 33 000 Bordeaux.
Any negative or abusive comment posted on the web before a written complaint has been sent by e-mail to sav@cottageparks.fr will not entitle the customer to any compensation.
Similarly, any inappropriate or disrespectful behaviour towards our staff will not entitle you to any compensation, whatever the problems encountered during your stay.
The information collected at the time of your reservation is recorded using the E-season CRM software from Séquoïa-soft.
The data collected will be essential for administrative management. Some of your data may also be used to promote our establishments.
The data will be kept for a period of 5 years.
You may access your personal data at any time, rectify it, request that it be deleted or exercise your right to limit the processing of your data. If you have any queries, please contact the Data Protection Officer at the following email address: dpo@cottageparks.fr
Last modified: 26/10/2023
FIND US
La Tamarissière
4 Rue Commandant Malet,
34300 Agde
contact@camping-latama.com
PRACTICAL INFORMATION
Open from 29/03/2024 to 13/10/2024
© 2022 La Tamarissière – Mentions légales – Réalisation de site internet www.keole.net
