General terms and conditions of sale and RGPD
Article 1: Booking your stay and concluding the contract
Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our house rules and swimming pool rules. Only the rental contract confirming the Book serves as a contractual document.
1.1 – How to book :
You can make your Book :
By telephone: 04.67.94.79.46
By e-mail: contact@camping-latama.com
By Internet: www.camping-latama.com
All Bookings for a stay at Camping La Tamarissière, whether for rental accommodation or a pitch, are by name only and may under no circumstances be assigned, transferred or sublet.
Bookings are considered firm and definitive only after receipt of a deposit of 25% of the total cost of the stay, payment of booking fees and, where applicable, a cancellation guarantee. The balance of the stay, including taxes and eco-participation, must be paid no later than 30 days before the date of arrival. For Bookings made less than 30 days prior to arrival, full payment is required at the time of booking.
The booking contract is only effective after validation by Camping La Tamarissière, subject to availability and compliance of the file with the internal regulations. The campsite reserves the right to refuse or cancel any booking: in the event of unavailability or if the booking is likely not to comply with the provisions of the internal regulations, in particular concerning the capacity of the campsite, the composition of the group, the presence of unaccompanied minors or any behavior contrary to the rules of safety and respect in force in the establishment.
Submitting several pitch preferences does not guarantee the allocation of accommodation or pitches and cannot lead to a claim.
The surnames, first names and ages of all participants must be given on arrival at the latest. All changes to your booking must be notified in writing and will be subject to prior approval by the campsite, subject to availability and any change fees.
For Bookings in rental accommodation: For reasons of safety and comfort, the number of occupants may not exceed the specified capacity for each type of accommodation (including newborn babies). Otherwise, on arrival, the campsite reserves the right to refuse access to the accommodation without refund or financial compensation. Additional vehicles are not included in the booking. Tents and other facilities are not permitted on the grounds of your rental accommodation.
For camping pitch bookings: Each pitch can accommodate a maximum of 6 people, including children and babies. Only one installation (tent, caravan or motor home) is included in the basic rate. Any additional installation or any exceeding of the authorized number will be invoiced additionally, in accordance with the current price list.
1.2 – Terms of payment
1.2.1 – Payment for your stay
At the time of booking, the customer agrees to pay a deposit of 25% of the total cost of the stay, plus booking fees and, where applicable, the amount of the cancellation guarantee (see price list). The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays. For Bookings made less than 30 days before the start of your stay, full payment must be made at the time of booking. In the event of non-payment of the balance by the due date, the campsite reserves the right to cancel the reservation. In this case, the accommodation will be released for rental and any sums already paid will be retained by the establishment, with no possibility of refund or deferral.
1.2.2 – Means of payment
Payment for your stay can be made :
by credit card (Visa or Mastercard) on our website
by bank transfer*
ANCV* vacation voucher
bank cheque* (French)
*These methods are accepted up to 30 days before the start of your stay.
1.2.3 – Taxes and eco-taxes
Tourist taxes and eco-participations are compulsory. They are added to the price of the stay and must be paid according to the rates in force at the time of the stay. Any subsequent change in the applicable VAT rate or tourist tax between the time the rates are determined and the time the stay is invoiced will result in a change in the amount of the stay.
1.2.4 – Additional services
Additional services (vehicle access, rental of sheets or towels, housekeeping, pets, etc.) are subject to a supplement, according to the price list in force at the time of stay. No refund will be made for any service not taken up by the customer.
1.3 – Minors
Minors not accompanied by an ascending parent or legal guardian are not admitted. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.
1.4 – Groups
For all group booking requests, please contact contact@camping-latama.com. After studying your request, Camping La Tamarissière reserves the right to accept or refuse it.
1.5 – Withdrawal period
The legal provisions relating to the right of withdrawal in the case of distance selling, as set out in the French Consumer Code, do not apply to tourist services (article L.221-28 of the French Consumer Code). Consequently, all Bookings made at Camping La Tamarissière are firm and final.
Article 2: Rates
2.1 – Application fees
All Bookings are subject to a handling fee (see price list), regardless of the length of stay.
2.2 – Promotional price reductions
Cottage Parks reserves the right to organize promotional operations in compliance with current regulations. The rates applied in the context of these operations are valid only in accordance with the specific conditions of sale linked to these operations and cannot be granted for sales made outside these operations. These promotions are in no case retroactive or valid after the end date of the offer.
Between August 1 and September 15, 2025, Camping La Tamarissière offered its customers the chance to take out an option for the 2026 season and benefit from the 2025 rate.
This offer, now closed, was subject to the following conditions:
concerns only options booked directly with the campsite (questionnaire, telephone or reception),
cannot be combined with other promotions or discounts,
Stays of at least 7 nights,
Options booked in this way did not constitute a firm reservation and were valid until the confirmation deadline communicated by the campsite.
In the absence of written confirmation and timely payment of the deposit, the option is automatically cancelled without notice or compensation, and the 2025 rate is no longer guaranteed.
Any change to an existing option (dates, type of accommodation, duration, number of people, etc.) will result in the cancellation of the option.
automatic loss of the 2025 rate and recalculation of the stay according to the rates in force at the time of conversion to
reservation.
The campsite reserves the right to check the conformity of the files benefiting from this offer and to adjust the rate in accordance with the terms of the offer.
in the event of non-compliance with the initial conditions.
No claim or compensation will be accepted in this respect.
2.3 – Fidelium offer
Camping La Tamarissière offers a “Fidelium” loyalty program designed to thank its regular customers. This program, accessible after 5 consecutive years of stay under the same name, comprises three levels:
Bronze, Silver and Gold, depending on customer seniority. Members benefit from free booking fees, priority pitch selection and, for the most loyal members (Fidelium Gold, aged 20 and over), a welcome gift on arrival (while stocks last).
Benefits are personal, non-transferable, non-cumulative with other promotions and reserved for direct Bookings. The full terms and conditions of the Fidelium program are set out in a dedicated appendix available on request or on the campsite’s official website.
2.3 – Included / Not included
Our prices include: accommodation, 1 vehicle, access to the lagoon, water consumption, electricity, the necessary equipment for the number of people corresponding to the chosen category of accommodation (excluding extra people) and access to entertainment and activities for which there is no charge.
Our prices do not include: trailers, additional facilities (second tent or vehicle, etc.).
The following services are also available: bed linen and towels, baby kit, etc. (see price list). Additional services are also available at extra cost: bed and bathroom linen, baby kit, etc. (see price list).
Article 3: Cancellation and change of stay
3.1 – Cancellation of stay
In the event of cancellation, Cottage Parks will apply the following conditions:
Any booking not paid 30 days before the tenant’s arrival will be considered automatically cancelled, without any further reminder from us and without any refund of deposits or compensation for the tenant.
In the event of a bank rejection of the balance payment cheque, and without any rectification from you within 48 hours, the booking will be automatically cancelled, without any refund of deposits or compensation for the tenant.
In the event of cancellation, we retain 100% of the total amount of your stay. All cancellations must be notified by e-mail to contact@camping-latama.com
In the event of a no-show, and without any information from you, your accommodation will no longer be considered available after midnight. In this case, we will retain 100% of the total cost of your stay.
In the event of a reduction in the length of your stay for any reason whatsoever, Cottage Parks will under no circumstances be obliged to reimburse the hirer for the sums corresponding to this reduction.
These provisions will not apply if the hirer demonstrates that he/she is in a case of force majeure within the meaning of article 1148 of the French Civil Code.
NB: As COVID-19 has been listed as a global pandemic since March 11, 2020, these consequences are no longer unpredictable or unexpected. As a result, COVID-19 no longer falls within the scope of the force majeure cancellation policy.
3.2 – Cancellation guarantee
The cancellation guarantee is optional and payable in addition to the rental price at the same time as the deposit.
If you subscribe to the optional Cancellation Guarantee (see price list), you are guaranteed :
The cancellation guarantee covers 100% of the cost of the stay if the cancellation occurs more than 7 days before the start of the stay, and 75% if it occurs within 7 days of the start of the stay.
The guarantee applies if the impediment concerns the customer, his/her spouse, the persons designated on the rental contract, his/her ascendants or descendants or those of his/her spouse, and is caused by one of the following causes only:
Death, an illness unknown at the time of booking or an accident occurring after the booking;
Death that may occur to the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law…
Administrative, judicial, military or jury duty.
Impediment justified by dismissal, refusal of leave by the employer, transfer of the customer or his spouse, or bankruptcy of the company of which the customer is manager.
To be effective, cover in the event of illness or accident must be justified by a medical prescription dated less than one month before the date of arrival.
All cancellations MUST be notified in writing to the person in charge of your accommodation no later than 24 hours before arrival in order to benefit from the cancellation guarantee.
You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical certificate, death certificate or employer’s certificate, as the case may be. Once all the necessary documents have been received and validated, reimbursement will be made within 1 month.
3.3 – Booking changes
All requests for changes (dates of stay, number of people, type of accommodation, etc.) must be made in writing and will be subject to acceptance by Camping La Tamarissière, subject to availability.
No modification can be guaranteed.
In the event of a postponement to a later season or a change of accommodation category, the applicable price difference will be invoiced.
If the modification results in a reduction of the initial amount of the stay, this reduction will not give rise to any reimbursement.
Article 4 – Course of the stay
As required by law, all customers must adhere to our internal regulations, which have been filed with the prefecture, posted at our reception and a copy of which is available on request.
4.1 – Arrivals and departures
Rentals: arrivals from 5:00 pm, departures before 10:00 am.
Bare pitches: arrivals from 2pm, departures before 11am.
Pitches with private sanitary facilities: arrivals from 5pm, departures before 10am.
If your accommodation or pitch is not vacated at the time indicated, an additional night at the current rate will be charged to your deposit without being able to stay the said night.
4.2 – Parking on arrival
For everyone’s convenience, please do not stand in front of the gates until you have checked in at reception.
Access to the site is reserved for authorized vehicles.
Unauthorized vehicles will be subject to additional charges in accordance with the internal regulations.
4.3 – Security deposit
A deposit must be paid prior to arrival via the Swikly service before the keys are handed over or access to the pitch is granted. No cheques will be accepted.
This deposit covers any damage, loss of equipment, or cleaning charges not paid at the end of the stay.
No keys will be issued without a valid deposit.
100€ for pitches with private sanitary facilities
300€ for rental accommodation
600€ for tribal cottages
The deposit will be returned to you within 48 to 72 hours of your departure, after checking that the accommodation is in a perfect state of cleanliness and that no damage has been caused (breakages other than crockery, theft, garbage not thrown out, etc.). If any damage is found, or if cleaning has not been carried out correctly, a charge will be made against your deposit.
Before any debit, we will notify you by e-mail and then collect the sums required to restore the rental.
It will be necessary to make an appointment with reception for an inventory of fixtures on the day of your departure:
If you have deposited a cash deposit
If you are accompanied by a pet
An additional deposit may be required for any other special service.
4.4 – Site surveys
Camping La Tamarissière makes every effort to welcome its guests in the best possible conditions, but we ask you to check the general condition of your accommodation on arrival. If you notice any anomalies, please notify the campsite reception by e-mail within 24 hours, adding photos if necessary: contact@camping-latama.com
Once this period has elapsed, holidaymakers acknowledge that the accommodation is compliant. This will enable Reception to intervene as soon as possible if necessary, but also to avoid any dispute over the return of your deposit after your departure.
4.5 – Our accommodation & facilities
The configuration, age and decoration of the rental units vary according to the type of development and the variety of accommodation on offer.
We remind you that any request for a specific orientation or situation is an additional service for which you will be charged: “pitch selection option” (see price list). When you make your Book, if you do not choose this option, you can specify a pitch corresponding to your expectations, and we will do our utmost to satisfy you. However, this does not constitute a contractual guarantee.
We cannot be held responsible for any nuisance related to :
Repair work carried out by our technicians, a public company or a third party
Any event external to the campsite
The campsite may occasionally have to close a play area or the aquatic area in the event of a technical problem that could lead to a lack of safety for our customers.
4.6 – Housekeeping
End-of-stay cleaning must be carried out by guests, except for Pool and Tribu Pool accommodation where cleaning is included. You’ll be reminded of the procedure in your accommodation.
If you don’t want to do the housework yourself, you can choose the “housework package” option at extra cost. The price of the cleaning package depends on the type of accommodation rented (see price list). If the cleaning package is taken out on the day of your departure, a surcharge will be applied.
The cleaning service, included or as part of a package, requires you to empty your accommodation’s garbage cans, wash used crockery and collect all your personal waste.
In the event of failure to comply with the housekeeping/cleaning procedure indicated in your accommodation, you will be billed for an additional cleaning fee, which will be deducted from your deposit (see price list).
4.7 – Noise and silence
To ensure the well-being of all our guests, we ask you to adopt a respectful attitude and ensure the peace and quiet of your neighbors.
Campsite users must avoid any excessive noise or discussion likely to disturb their neighbors.
Absolute silence is required between 00:00 and 7:00.
Sound equipment must be set at a reasonable volume, and the use of portable loudspeakers is forbidden in communal areas (swimming pool, sanitary facilities, walkways, etc.).
Any disrespectful behavior towards staff or other holidaymakers may result in immediate exclusion from the campsite, without refund or compensation.
4.6 – Rental insurance
The customer must check with his insurance company that he has a holiday extension as part of his home insurance policy and its coverage conditions. If this is not the case, the tenant must insure against the risks inherent in his occupation. These include accident, theft, loss and damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). They must also take out insurance to cover any damage they or their companions may cause to the rented accommodation or the campsite. Customers must provide proof of their insurance cover on first request. When renting or lending bicycles, customers are required to insure against theft, loss or damage.
Article 5 – Aquatic areas and private pools
Access to the lagoon is booked exclusively for campsite residents wearing their wristband. Outside visitors are not admitted. Opening hours are posted at the entrance.
For health and safety reasons:
traditional bathing suits must be worn (swimming trunks, one-piece or two-piece swimsuits),
shorts, Bermuda shorts, T-shirts and burkinis are strictly forbidden,
smoking, eating, drinking, running, diving or the use of sound equipment is prohibited in the aquatic area,
a foot bath and shower are mandatory before entering the pool.
Minors under 10 years of age must be accompanied by a responsible adult. Children remain under the exclusive supervision of their parents, even in the presence of campsite staff. Private swimming pools adjoining certain accommodations are cleaned before each arrival. Additional cleaning can be requested from Reception (within 24 hours). The campsite declines all responsibility in the event of non-compliance with the rules of use.
Article 6 – Responsibilitý of the campsite
Camping La Tamarissière declines all responsibility for theft, loss, loss or damage to personal belongings, whether in the accommodation, pitches, communal facilities or parking lots; it is compulsory to take out civil liability insurance for equipment. We would also like to remind you that the campsite and Cottage Parks cannot be held responsible for any personal belongings left in your rental accommodation on vacating the premises.
Article 7 – Safety and prevention
The campsite provides holidaymakers with emergency numbers, a first-aid kit for each department and a defibrillator at Reception. Holidaymakers are asked to behave with caution, especially around the swimming pool, play areas and traffic zones. Children remain the responsibility of their parents or guardians at all times.
Article 9 – Applicable law
These terms and conditions are governed by French law and any dispute arising from their application shall be referred to the Tribunal de Grande Instance or the Tribunal de Commerce de Béziers.
Article 10 – Protection of your data
The information collected at the time of your reservation is recorded using SEPTEO’s E-season CRM software. Some of your data may also be used to promote our establishments.
Data is kept for a period of 5 years. You may access, rectify or request the deletion of your personal data at any time, or exercise your right to restrict the processing of your data. If you have any queries, please contact the Data Protection Officer at the following e-mail address: dpo@cottageparks.fr
